Frequently Asked Questions
Everything you need to know about your fitness journey with Exercise Unlimited.
What are your shipping rates for heavy gym equipment?
We offer tiered shipping based on weight. Standard accessories ship for a flat rate, while large items like treadmills and power racks are delivered via specialized freight to ensure safe handling.
Do you offer professional assembly services?
Yes, we partner with local technicians to provide white-glove assembly services. You can add this option at checkout for most large cardio and strength equipment.
What is your return policy for fitness gear?
Items can be returned within 30 days of delivery. Products must be in their original packaging and in new condition. Please note that return shipping fees for heavy equipment may apply.
Does my equipment come with a manufacturer warranty?
All products sold by Exercise Unlimited include a full manufacturer warranty. Specific coverage varies by brand, typically covering frames for a lifetime and parts for 1-5 years.
Do you offer financing options for home gyms?
We provide flexible financing through Affirm and Klarna, allowing you to pay for your equipment in monthly installments. Select your preferred provider at the payment step of checkout.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.